AI & communication consulting
Customer-journey audits, WhatsApp and RCS strategy, voice-agent planning, PRDs, GTM and fractional advisory.
- Problem and workflow discovery
- Requirements and priorities
- Measurement and pilot plan
AI consultant · Product strategy · Automation · Customer communication
Turning business problems into practical AI products and workflows.
I’m Atanu Dey. I combine enterprise sales, CPaaS experience and hands-on AI product work to help businesses move from ideas to testable outcomes.
DiscoverBusiness problem
AIUseful
by design
by design
DeliverTestable outcome
15+ yearsEnterprise sales and customer communication
Product thinkingFrom customer problem to requirements and GTM
Practical AIProducts, workflows, automation and content
What I do
Clarity before commitment.
I help teams choose a useful AI opportunity, define the work and test it with evidence before scaling.
Automation pilots
Focused pilots for lead handling, customer service, voice reception and internal workflows, with human handover built in.
Discuss a pilot →Creative AI studio
AI-assisted campaign concepts, cinematic short-form content, product explainers and professional thought leadership.
Explore creative services →Training & mentoring
Practical AI workshops, prompt-engineering sessions, small cohorts and corporate learning in English, Hindi or Bengali.
Explore learning →Product portfolio
Products shaped around real operations.
Selected product work across messaging, conversational AI and business operations. Current availability is discussed case by case.
01
Portfolio project
OmnichannelSETU
Unified enterprise communication across SMS, WhatsApp, RCS, voice and email, with AI assistance and operational visibility.
02
Portfolio project
Voice AISwar Setu
Conversational voice AI designed for multilingual business interactions and structured customer journeys.
03
Portfolio project
MessagingBusiness WhatsApp Platform
Multi-tenant messaging workflows covering onboarding, templates, campaigns, agent conversations and reporting.
04
Portfolio project
RCSRCS Reseller Platform
Route-aware RCS operations with reseller workflows, campaign assistance, provisioning, billing and analytics.
05
Portfolio project
Warehouse AIWarehouse Intelligence
AI-assisted inventory and spare-parts operations covering stock visibility, movement history, predictive stock-out alerts, replenishment planning and audit workflows.
Selected work
From business need to product direction.
Each project represents product discovery, workflow thinking and practical application. Client-sensitive work is presented anonymously.
Enterprise projectWarehouse intelligence
AI-powered spare-parts operations
Product direction for inventory visibility, stock-movement history, predictive stock-out alerts, replenishment planning and operational audit workflows for a large commerce service network.
My contribution
Business discovery, use-case definition, product requirements, dashboard structure and coordination between operational needs and product development.
Enquiry
Follow-up
Site visit
Consulting offerMulti-industry
AI customer communication audit
A focused review of response time, qualification, follow-up, channel continuity and handover—built for real estate, education, healthcare, retail, BFSI, automotive, travel, SaaS and service businesses.
Explore industries and pain points →SMS
WA
SETU
RCS
VOICE
Product strategyCPaaS
Unified communication, made operational
Shaping a common experience for business users, resellers and administrators across channels, campaigns, AI assistance and reporting.
View the project →How I work
Small steps. Clear evidence.
Every engagement starts with the business reality and ends with an accountable next step.
- 01
Understand
Clarify the problem, people and useful outcome.
- 02
Review
Examine the current workflow and available evidence.
- 03
Prioritise
Choose the highest-value, feasible next actions.
- 04
Test
Run a controlled pilot and measure what changed.
AI for All
Learn AI through practical work.
Workshops and guided learning for professionals and teams who want to apply AI to everyday business tasks, content and product thinking.
Corporate workshopsSmall cohortsPrompt engineeringMentoring
Explore learning
1Identify a real task
2Design the workflow
3Test the output
4Create a reusable method
Available for consulting and collaboration
About Atanu
Business understanding, product thinking and practical AI.
I have spent over 15 years working in enterprise sales, customer communication and product development—primarily across CPaaS, SaaS and digital solutions. Today, I bring that commercial experience into my work as an AI Consultant and AI Generalist.
I help businesses move from AI curiosity to useful outcomes: identifying the right use cases, shaping product strategy, designing customer journeys, creating automation workflows and translating ideas into practical pilots.
My hands-on portfolio includes SETU unified communication, Swar Setu conversational voice AI, AI-assisted WhatsApp and RCS platforms, Warehouse Intelligence, customer-service copilots, content systems and business-focused AI learning.
AI consultingProduct strategyAutomationCPaaS & CXGenerative AIAI content
Education & continuous learning
Additional certifications: Six Sigma Green Belt · UX Design Foundations · Six Sigma Foundations · Learning Minitab
Start a conversation
What would you like to build or improve with AI?
Share the business problem, current process and outcome you want. We can start with a focused discovery conversation.