Industries served
Real estate, education and EdTech, healthcare, retail and e-commerce, BFSI and insurance, automotive, travel and hospitality, D2C brands, SaaS and other service-led businesses.
Customer communication audit services · India
Find where customer conversations break—and what to improve.
An evidence-led audit for Indian businesses covering enquiry handling, response quality, qualification, follow-up, channel continuity and human-to-AI handover.
Major pain points
Slow first response, enquiries scattered across channels, missed follow-ups, repetitive agent work, inconsistent answers, poor lead qualification, weak sales or service handovers, limited conversation visibility and customers dropping off before conversion or resolution.
Real estate
Lead leakage between portals, ads, WhatsApp and calling; delayed qualification; inconsistent follow-up; and weak visibility from enquiry to site visit or booking.
Education and healthcare
High enquiry volumes, repeated questions, appointment or counselling delays, inconsistent information, missed reminders and sensitive cases reaching the wrong team.
Retail, e-commerce and D2C
Order-status pressure, repetitive support, returns and refund confusion, campaign replies mixed with service requests, and conversations disconnected from customer history.
BFSI, automotive, travel and SaaS
Complex qualification, compliance-sensitive responses, renewal or service reminders, dealer or partner handoffs, booking changes, ticket backlogs and unclear escalation ownership.
What we review
One priority journey, one team and up to three communication channels. We examine recent enquiry or service records, response times, conversation samples, qualification rules, follow-up logic, handovers, escalation paths and available performance data.
What you receive
A customer-journey map, baseline metrics, evidence-backed findings, prioritised improvements, suitable AI and automation opportunities, an optional 30-day pilot brief, a review meeting and one consolidated revision round.
Timing
Typically 10 business days after the required access and inputs are ready. Final scope, sample size and dates are confirmed before starting.