The challenge
When communication is spread across tools, teams can struggle to maintain a clear view of campaigns, conversations, routing and activity.
Selected work · SETU
Connecting customer communication across channels.
Product work exploring a unified approach to enterprise communication across SMS, WhatsApp, RCS, voice and email.
The product direction
A shared experience for business users, resellers and administrators, supported by AI assistance, reporting and role-based operations.
My contribution
Business discovery, use-case definition, product requirements, workflow design, prototype direction, demonstration and commercial planning.
Current status
Portfolio project. Capabilities, demonstration availability and delivery fit are confirmed during a product discussion.